App Icon Troubleshooting

Unsupported File Type?

Apple restricts opening zip files on some devices based on your user settings

How to fix this issue:

• Tap the 3 dot menu > Open in > Save to Files

• Once the file is in your Files app, you should be able to access them

• Also, use “Choose File” when creating a shortcut in the “Shortcuts” app.

Don't have permission to open?

How to fix this issue:

• You’ll see this when your phone storage (not iCloud storage) is low on space.

• Try freeing up some space or restarting your device.

Can't communicate with helper?

How to fix this issue:

• A device restart should fix this. This could be also be caused by low storage space.